Frequently asked questions

What is GigStar?

GigStar is a home for the people behind live music: DJs, artists, promoters and venues. Each one gets a profile with their own music, videos, photos, gig dates and tickets, and visitors can find them by name, place or style of music.

Who can join, and what do I need to get started?

Anyone can create an account. You confirm your email address when you sign up, and then create a profile — the profile is what people see and what you use to post gigs, music and tickets.

How many profiles can I have?

One account can hold up to five profiles, and only one live profile of each type. So you could run a DJ profile, a promoter profile and a venue profile side by side, all from the same login.

What are the tabs along the top of a profile?

Every profile has Home, Music, Videos, Gallery, Radio, Gig dates, Tickets and Shop. On top of those, a profile gets a page for each of its roles — DJ'ing, Promotions, Artist and Venue — so a DJ who also runs nights has both a DJ'ing page and a Promotions page.

A role page only appears once it has something on it. Until then it says the person has not got any info yet, so you are never shown an empty page.

What are tags, and who sets them?

Tags are the roles a profile plays: DJ, Artist, Promoter and Venue. A profile can carry one or more of them. When a profile is first created it is tagged from what it was registered as, and the people who run the profile can add or change tags from the edit page at any time.

Do I need to have events on to have a profile?

No. Profiles are kept whether or not there are gigs on them right now, so you can set yours up before anything is announced. Tabs that need events — like Tickets — simply stay out of the way until there is something to show.

How do tickets work?

You can sell tickets directly on GigStar: set up ticket types with prices and quantities, and buyers get a QR ticket they can bring to the door. You can also point an event at the ticket page you already use — Eventbrite, Shoobs, Skiddle, DICE or Fundeey — and it opens inside GigStar where that site allows it.

If you want to sell tickets for somebody else's nights, you send them a request from your Tickets tab and they approve it before anything goes live.

What is the 'Is this your page?' box?

Some profiles are built from what is already published online. If one of those is yours, the claim box under the name lets you prove it — by a code sent to the contact email on the profile, by a check on your own website, or by our team looking at it. Once a claim succeeds, the profile is yours to edit.

What does Subscribe do?

Subscribe keeps you linked to a profile so you hear about what it puts up next. It sits at the end of the tab row on every profile.

What is Gigstress?

Gigstress is GigStar's helper. She answers questions about using the site and shows what is coming up — on a profile she keeps to that profile's own dates, and where there are none yet she shows gigs nearby instead.

Can I message someone on GigStar?

Yes. Profiles can be messaged directly, and there is a Messages area for your conversations. A profile's owner decides whether public chat is open on their page, and they moderate what appears there.

What are Stream live and Listen live?

Stream live lets a profile broadcast to people visiting the page. Listen live is the radio side — a profile can run its own station with its own shows and schedule. Both sit just above the tab row so they are always easy to find.

Where do the photos and videos on a profile come from?

Owners add them from their own gallery and video links. Where a profile was built from published information, a photo is only put up once it has been checked as a match and permission to publish it has been recorded separately.

I found something wrong on a profile. What do I do?

Tell us from the help page and we will look at it. If the profile is yours, you can correct it yourself from the edit page.